How to Upsell
The greatest upsells succeed because they offer a solution to a problem, not more questions and confusion. It is always wise to keep things simple. Don’t offer 27 different possibilities for example when pushing cross selling recommendations.
Tips for Excellent Customer Service
To ensure you provide the best possible customer service, you need to know your product, top to bottom. Make sure yourself, and all of your customer service staff, know the finer details on your services operation or your product. Familiarise yourselves with the most frequently asked questions, and learn how to articulate those answers in a way that will leave the customer informed and satisfied.
Ten ways to Motivate Employees
Reward employee performance based on meeting certain goals. A proven motivator for employees is earning a "badge" or even commission for committing to certain tasks. This empowers them and ensures they work harder.
How to increase your profit in retail
Retailers all follow the same rule to success; this is the increasing of sales and the reduction of expenses in order to maximize profitability. The goal while the same the way we achieve the milestones can vary.
Retail tips for 2018
Like many small business owner with a retail store you probably spend a lot of resources getting people through your doors. But, what do you do once they're in?
Chances are you leave it up to luck, or good fortune to determine whether that customer will buy something or not.
Is Black Friday good for the economy UK
Black Friday is the yearly promo event that was brought over from the states and introduced to Britain in 2010 by the internet retail company Amazon. It has grown bigger each year since and tends to be predominantly more of an online thing today.
How to prepare for Black Friday
Black Friday can send customers into a shopping frenzy, over the last few years it has been the biggest shopping day of the calendar year and has had steady growth . If you don’t have a shopping strategy you could be left high and dry!
The Advantages of POS
Well in order to see the advantages let’s just recap on what a POS is:- Point of Sale is the place where a retail transaction is carried out.
How to increase retail sales
If you're a retailer at some point you will hit a slump in sales. All retailers do at some point in their business cycle. So here are a few ways of reversing this and start to see sales rise once more.
Benefits of having retail inventory management
If you are a company that has stock, managing and maintaining your inventory is important in all aspects of the business. Inventory management helps businesses get the success they need to stay ahead of the competition.
What is a CRM?
CRM is an acronym that stands for "Customer Relationship Management. This is the term that refers to strategies, practices, and technologies that companies use to analyse and manage customer interactions and data throughout the customer lifecycle.
What is a Point of Sale System?
What is a Point of Sale System?
If you ask a retailer "what is a point of sale system?"; they probably would tell you "it's the central component of their company, the central hub where everything merges" - in so many words!!
What is an epos system?
Electronic Point of Sale or more commonly referred to as EPOS is a digital, computerised system used in retail outlets, small shops and restaurants. Look at it as an electronic way of logging what people pay for goods.
What is carpet stock control
Stock control, also referred to as inventory control essentially keeps track of how much stock you have at any one time, which is perfect for keeping track of all your carpets in your warehouse.
Benefits of Warehouse Stock Control
Stock control and inventory management is good practice for any business. If you’re not on top of stock levels, you’re potentially setting yourself up for inventory problems and challenges. Stock control management can make or break your company, so bear in mind the following benefits of using a warehouse stock control system and the potential costs of not implementing one.
Point of Sale Marketing, what is it?
The definition of Point of Sale (POS) also known as Point of Purchase is a situation where products and customers both come in to contact. It might be in a product catalogue, in a shop or in a pop up on a computer, whichever it is though, the same rules will apply.
Key dates for every small business in 2016
Planning is an important concept when running a small business so you know what is going to happen in future months.
Valentine’s Day Retail Strategies
It’s that time of year again where everyone in a relationship is happy and everyone single is wanted to be in a relationship of course, it is Valentine’s Day. On 14th February, it is the most loving day of the year so you need to make sure your shop or website is displaying the right message.
The Living Wage Is Coming Into Effect - What you need to know
The Chancellor of the Exchequer George Osborne in July 2015 announced that the UK Government will introduce a compulsory minimum wage premium for all staff over 25 years of age, and referred to it as the ‘national living wage'.
What can retailers learn from Black Friday?
It’s perhaps the hottest thing to happen in winter but the Black Friday event has completely changed the way we shop and do business in November. Is it all worth it and how long can expect this trend to last? Here’s what Retso Studio believe can be learned from Black Friday so far.
4 Tips To Get Customers To Your Store
The team behind Retso have put together 4 Tips to get customers in your store! After all, 89% of shoppers have stopped buying from online stores after they’ve experienced poor customer service.
Why Retailers need to go mobile
Currently there are well over a hundred million people using smartphones around the world. In a technologically driven market brands and products stand to gain monumentally by going mobile in order to reach out to all their prospective customers.
How does CRM software benefit your business?
A good customer retail management system should allow your employees to access customer data quickly, easily and while they’re on the move around the shop floor but how does it improve and take a role in your business from start to finish?
The benefits of having a good inventory tracking system.
Keeping up with the movement of stock is perhaps one of the core responsibilities of retail management. Always track your inventory to run your business efficiently.
What does the 2015 Summer Budget mean for Retail?
George Osborne has unveiled his latest budget – his seventh since becoming chancellor. With plenty of cuts to come how does this affect the retail industry?
What’s different about the Home and Furniture Retail Industry?
As you may know the retail sector was hit the hardest by the recession and some of these effects still linger to this day. With many marketing the ‘Buy now, pay later’ marketing scheme, it’s important that retail software can help manage the selling process from start to finish.
Tips for Upselling your products
There is a reason why “would you like fries with that?” makes McDonalds fries sell so well. But what can you do to get an upsell?
Get customers to your store with omnichannel retailing
The term omni-channel marketing has been this month’s hot topic in the retail industry. It’s been thrown about more times than a paper plane with little explanation as to what it is and what it involves.
4 Reasons why accurate stock management is important
Companies use stock control to maintain an appropriate level of materials on hand to meet customer demand. If it’s not in stock you can’t make a sale! We’ve summarised the main reasons for having a good stock management system below.