Customer Service Tips - Retso Studio

Use technology

Good customer support comes from blending with human touch technology. To improve customer experience, several instruments and software progroms are accessible.
Live Chat can generate a neutral ground where the support team and the client can interact in depth.
These characteristics improve interactivity, speeding up problem-solving. You can keep your clients happy with the correct instruments!

Keep company website updated

This is vital. How else can you guarantee you have access to the recent data? Remember that a website is your company's online face, don't compromise on quality.

To engage with customers

Respond to social posts and interact and engage with you users. Make them part of a society, feel unique. It's a great way to talk to your clients and make them feel close to the business.
 

Admit Your Mistakes

If you mess up, confess it, even if before your clients do you find your errors. Admitting you messed up builds confidence and restores the confidence of your customer in your service. It also enables you to monitor the situation, focus the attention of the customer, and solve the issue.

Use a CRM tool

Use the accessible information to offer a tailored experience when using CRM instruments well. You can wish a happy birthday for a client. Take the opportunity to bring a smile to their face. CRM instruments accelerate response time. That is something everyone can be pleased about.

 

With Retso Studio we can help with these sorts of issues. Our software you will be able to identify and distinguish reasons why customers are not happy.

So, you can divide queries and problems into customised categories, so you can tailor your business to the line. When this is done, we can then start getting data. So, for example …

Total Number of Issues - 321

 

 

Supplier A

Reason

Qty

 

Quality Control

150

 

Supplier Transport

10

 

Warehouse Storage

8

 

Wear and Tear

8

 

Total

238

 

 

 

Supplier B

Reason

Qty

 

Quality Control

56

 

Supplier Transport

20

 

Warehouse Storage

11

 

Wear and Tear

3

 

Total

90

From this data supplied by Retso, we can successfully identify that most customers from supplier A have a problem with Quality Control where as Supplier B has less problems in this area.

We can come to the conclusion that to avoid the majority of complaints, in the future we would advise that you go to supplier B for Quality Control, thus cutting a majority of customer issues.

We hope that you find this information useful, but if you need more information on this subject of custom categories or have any questions, please give Retso a ring on 0115 984 4988